When Your Dashboard Says "Everything Is Fine"—But Your Users Disagree? At 10:00 AM on a Monday morning, the IT helpdesk starts receiving complaints. The finance team reports that the ERP system is taking too long to load. The sales team is experiencing choppy video calls during client meetings. Meanwhile, remote employees are struggling to access critical cloud applications. The network operations team checks the monitoring dashboard. All routers are online. WAN links are act